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The CEO of KFC and Taco Bell China sits for hours and watches customers eat. It's led to popular menu items

By Yahoo! Finance   |   Nov 17, 2024 at 01:22 PM EST
The CEO of KFC and Taco Bell China sits for hours and watches customers eat. It's led to popular menu items

Joey Wat, CEO of Yum China, oversees brands like KFC, Taco Bell, and Pizza Hut. Her success stems from understanding customer habits, like introducing boneless options based on observations in KFC restaurants.

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