Interview: Salesforce CEO Marc Benioff bashes Microsoft as generative AI threatens his company's CRM lead

By Business Insider | Oct 24, 2024 at 02:18 PM EST

Salesforce CEO criticizes Microsoft's AI tools, claiming Salesforce's upcoming AI agents are superior. Despite Microsoft's gains in CRM market share, Salesforce maintains a lead. Generative AI poses a new challenge, but Salesforce's Agentforce aims to address it effectively.

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