Amazon Connect Puts Generative AI to Work Improving End-to-End Customer Experiences

By Yahoo! Finance | Dec 1, 2024 at 11:12 PM EST

Amazon Connect, led by Pasquale DeMaio, is revolutionizing customer relationships with generative AI to enhance personalized experiences, streamline self-service interactions, and empower contact center managers with AI-driven insights. These innovations benefit organizations by improving customer satisfaction, loyalty, and operational efficiency.

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