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The founder of Shake Shack says there's a limit to how many times you should say 'yes' to the customer

By Business Insider   |   2 weeks ago
The founder of Shake Shack says there's a limit to how many times you should say 'yes' to the customer

Shake Shack's founder, Danny Meyer, believes excessive customization can harm businesses and the average customer experience. He emphasizes the importance of simplicity and finding a balance between saying "yes" to customers while keeping offerings manageable. Meyer's approach has led to Shake Shack's success with over 510 locations worldwide.

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