Beyond NPS: How CX Leaders At Verizon, Autodesk And Prudential Transform Metrics Into Action

By Forbes   |   1 month ago
Beyond NPS: How CX Leaders At Verizon, Autodesk And Prudential Transform Metrics Into Action

Forbes contributors offer expert insights on NPS relevance, data translation, and hiring for success metrics. Leaders from Verizon, Autodesk, and Prudential shared valuable insights on leveraging NPS, hiring for CX alignment, and evolving talent for exceptional customer experiences.

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